Returns & Exchanges
At EyeDropShop, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for unopened and unused products to ensure your eye care needs are met.
Initiate Your Return
Log into your account or visit our returns portal with your order number and email address to start the process.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all safety seals are intact and the product is unused.
Label and Ship
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing